Smart Telephone Analysis
MN
Subtitles
Recordings
Summary of Phone Call
- Customer’s internet has been down for hours and this is not the first time.
- Customer is frustrated and demands an immediate resolution.
- Customer provided their account number for troubleshooting.
- Support agent identified an outage in the area but couldn’t provide an estimated resolution time.
- Customer is upset as this issue is affecting their work-from-home setup.
- Customer is dissatisfied with the lack of a clear resolution timeline.
- Support agent offered to log a complaint and have the technical team follow up with updates.
- Customer agreed reluctantly but expects a quick resolution.
Customer Satisfaction Summary
Customer Sentiment: Negative
Reason for Call:
- Internet outage affecting work-from-home setup
🔴 Overall Satisfaction: Poor
Customer left the call feeling frustrated and disappointed, as no concrete solution or resolution timeline was provided.